Lack of Communication his week, my phone went dead and I had to contact the telephone repair people. They promised to be out between 8 a.m. and 7 p.m. When I asked if they could give me a smaller timewindow, the pleasant gentleman asked, "Would you like us to call you before we come?" I replied that I didn't see how he would be able to do that, since our phones weren't working. He also requested that we report future outages by email. I asked him, "Does YOUR email work without a telephone line?"